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PokieGallery

Contact Us

We welcome questions, corrections and feedback from readers. Our guides and reviews are written to help people understand how pokies and slot games work, and hearing from readers is one of the best ways to keep that information accurate and useful.

Please use the contact form on this page to get in touch. Choose the topic that best matches your message so it reaches the right place.

We are an information website, so we cannot help with casino accounts, deposits or withdrawals. See what we cannot help with.

Send us a message

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Please do not send sensitive personal information, such as banking details, passwords or identity documents. We only use your details to reply. Privacy Policy

How We Can Help

Report an Error

If you spot information that looks incorrect or out of date, such as a game's RTP, a feature description or a change to a casino's terms, please tell us. Include the page address and a short note on what needs checking. Where possible, link to the source that shows the correct information, such as the game developer's or operator's own website. We review every correction request and update our pages when the information is confirmed. You can read how we handle corrections in our Editorial Policy.

Suggest a Topic

Is there a slot mechanic you would like explained, a game you would like reviewed or a common pokies myth you would like us to look into? Send us your suggestion. Reader questions help shape our Pokies Guides and Slot Game Reviews.

Feedback on Our Content

Tell us what you found helpful, what was unclear or what could be improved. We read all feedback and use it to make our explanations clearer.

Accessibility

If any part of the site is difficult to read or use, please let us know which page and what the problem is, so that we can look into it.

Business Enquiries

For questions about our Affiliate Disclosure or other commercial matters, please select "Business enquiry" in the contact form. Commercial enquiries never influence our editorial content or review scores. You can read more about how we assess games and casinos on our How We Review page.

What We Cannot Help With

We are an independent information website. We do not operate any games, accept bets or hold player funds, and we do not have access to anyone's casino account. This means we cannot help with:

  • Deposits, withdrawals or account balances
  • Account verification, locked accounts or password resets
  • Bonus claims or disputes with a casino
  • Requests to close or self-exclude from a casino account

For any of these issues, please contact the casino's own customer support team directly. If you are unable to resolve a complaint with an operator, check which authority licenses that operator, as it may offer a formal complaints process.

How We Handle Your Details

We only use the information you send us to respond to your message. We do not sell your details or add you to a mailing list without your consent. For full details, please read our Privacy Policy.

Please do not send sensitive personal information, such as banking details, passwords or identity documents, through the contact form.

Need Support With Gambling?

If gambling is causing problems for you or someone close to you, please do not wait for a reply from us. Free and confidential support is available 24 hours a day, 7 days a week from Gambling Help Online on 1800 858 858, by online chat or by email.

You can also find practical guidance in our guides on setting gambling limits and recognising gambling harm, and on our Responsible Gambling page.

Free and confidential, 24/7. Phone, online chat or email. 1800 858 858 Gambling Help Online

Frequently Asked Questions

How long will it take to get a reply?

We read every message and aim to reply as soon as we can. Corrections that need checking against a developer's or operator's published information may take a little longer.

Can you help me get my money back from a casino?

No. We are not connected to any casino's accounts or payments. Please contact the casino's customer support team, and if the issue is not resolved, check whether the authority that licenses the operator offers a complaints process.

Can I suggest a game for review?

Yes. Select "Suggest a topic" in the contact form and tell us the game's name and, if you know it, the developer.

Do you offer advice on how to win at pokies?

No. Every spin on a pokie is decided by a random number generator, and no strategy can change the outcome. Our Pokies Myths Explained guide explains why.